Privacy Policy

At The Invite Room, we value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, place an order, or use our digital wedding invitation services.

1. Information We Collect

When you use The Invite Room, we may collect information such as:

• Your name and contact details
• Email address and phone/WhatsApp number
• Wedding and event details provided for your invitation
• Names of the couple, family members, and guests where required for the invitation
• Event dates, timings, venues, maps, and other invitation content
• Guest and RSVP information submitted through an invitation
• Payment and order information
• Any images, videos, logos, or other content you provide to us
• Messages and communication you have with our team
• Basic website usage information such as device type, browser, and pages visited

We only collect information that is reasonably necessary to provide, improve, and support our services.

2. How We Use Your Information

We may use your information to:

• Create and customise your digital wedding invitation
• Process and manage your order
• Provide RSVP and guest-management functionality
• Communicate with you about your order or enquiry
• Provide customer support
• Process payments through our payment providers
• Improve our website, services, and user experience
• Prevent misuse, fraud, or unauthorised activity
• Meet applicable legal or regulatory requirements

If you provide content specifically for your invitation, we use that content to create and deliver your requested invitation.

3. Guest and RSVP Information

Some invitations may allow guests to submit RSVP responses or other information.

Depending on the features used, this may include:

• Guest name
• Attendance status
• Number of guests or +1s
• Event-specific attendance
• Dietary preferences or other information voluntarily provided by the guest

This information is collected to help the invitation host manage their event.

The Invite Room does not sell guest or RSVP information to third parties.

4. Payment Information

Payments may be processed through third-party payment providers.

We do not intentionally store complete payment card details on our own servers. Payment information may be processed and stored by the relevant payment provider according to its own privacy policy and security practices.

5. Sharing of Information

We may share necessary information with trusted service providers who help us operate our website and deliver our services, such as:

• Website and hosting providers
• Payment processors
• Email, messaging, or communication services
• Analytics and technical service providers

These providers only receive information necessary for the services they provide.

We may also disclose information where required by law, legal process, or to protect our rights, users, or services.

6. Your Invitation and Shared Content

Digital invitations are designed to be shared with your intended guests through a link.

Please be mindful of the information you choose to include in your invitation. Once an invitation link has been shared with others, The Invite Room cannot control how recipients further share or save information contained within it.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Understand how visitors use our website
• Improve website performance
• Measure marketing and advertising performance

You may be able to control cookies through your browser settings.

8. Data Security

We take reasonable technical and organisational measures to protect the information entrusted to us against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online service can guarantee absolute security.

9. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Invitation and RSVP data may be retained for a reasonable period after an event to provide support and maintain service records.

10. Your Choices

You may contact us if you would like to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Ask questions about how your information is being used

Some information may need to be retained where we have a legal or legitimate reason to do so.

11. Third-Party Links

Our website or digital invitations may contain links to third-party websites, such as Google Maps, social media platforms, or other external services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing them with personal information.

12. Children's Privacy

Our services are intended for general audiences and are not specifically directed towards children. We do not knowingly collect personal information from children for purposes unrelated to providing our services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the details below.